Privacy Policy

This Privacy Policy explains how BridgeParts Ghana ("BridgeParts", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our website, mobile experiences, and related services (collectively, the "Services"). By using the Services, you agree to the practices described here.

1. Information We Collect

We collect information in the following ways:

• Account and Profile: name, email address, phone number, shipping/billing addresses, password hash.
• Orders and Payments: order details, items purchased, prices, delivery preferences, and payment confirmation metadata from our payment processors (we do not store full card data).
• Device and Usage: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps, and interactions (including via HTMX and API endpoints).
• Support and Communications: messages, reviews, and any content you submit including attachments.
• AI Features: queries you submit to our AI assistants, image uploads for visual search/OCR, and feedback provided.
• Cookies and Similar Technologies: session cookies, preference cookies, analytics cookies, and security cookies.

2. How We Use Information

• Provide, operate, and improve the Services, including product catalog, compatibility tools, and recommendations.
• Process orders, payments, deliveries, returns, and warranty requests.
• Personalize your experience (e.g., recently viewed, wishlist, recommendations).
• Communicate with you about your account, orders, and customer support requests.
• Monitor, prevent, and detect fraud, abuse, or security incidents (including rate limiting and anomaly detection).
• Conduct analytics to understand usage and improve performance and reliability.
• Comply with legal obligations and enforce our Terms of Service.

3. Legal Bases (where applicable)

We process personal data based on one or more of: consent, contract performance, legitimate interests (e.g., improving Services, preventing fraud), legal obligation, and vital interests. Where Ghanaian law applies, we comply with the Data Protection Act, 2012 (Act 843) and related regulations.

4. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, perform analytics, and secure the Services. You can manage cookies via your browser settings. Disabling certain cookies may impact functionality.

5. Analytics and AI Features

We use analytics to understand how our Services are used. Our AI features (such as chat assistance, visual search, pricing suggestions, and recommendations) may process the content you submit to deliver results. Where third-party providers are used, data is shared only as necessary and subject to appropriate safeguards.

6. How We Share Information

• Service Providers: payment processors, cloud hosting, email/SMS providers, shipping and logistics partners.
• Business Operations: analytics, error monitoring, security services, and customer support tools.
• Legal and Safety: to comply with law, enforce our policies, or protect rights, property, and safety.
• Business Transfers: in connection with mergers, acquisitions, or asset sales.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure; we strive for best practices appropriate to our size and the sensitivity of data processed.

8. Data Retention

We retain personal data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context (e.g., invoicing records may be retained for statutory periods).

9. Your Rights and Choices

Subject to local laws (including Ghana’s Data Protection Act, 2012 (Act 843)), you may have rights to access, rectify, delete, or port your data, and to object to or restrict certain processing. You may also withdraw consent where processing is based on consent. To exercise rights, contact us using the details below.

If you believe we have not addressed your concern, you may lodge a complaint with the Data Protection Commission (DPC) of Ghana: dataprotection.org.gh.

10. International Data Transfers

Your data may be stored and processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers.

11. Children’s Privacy

Our Services are not directed to children under 13 (or under the applicable minimum age). We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the data.

12. Third-Party Links

Our Services may link to third-party sites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date. Material changes may be communicated more prominently.

14. Contact Us

If you have questions or requests about this Privacy Policy or your personal data, contact us:

• Email: support@bridgeparts.com.gh
• Address: BridgeParts Ghana, Accra, Ghana

By using our Services, you acknowledge that you have read and understood this Privacy Policy. See also our Terms of Service.